SMS for your contact center
Give your customers the communication channel they prefer
Find Out How
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Improve your contact center.
We will work with you to build an innovative customer experience using our proven design process.
We will deliver your transactional SMS messages with easy integration and zero pain.
Welcome to part two of our guide on implementing an omnichannel call center directly into your Salesforce CRM using Salesforce Open CTI, Twilio TaskRouter and Twilio client. Part two adds the ability to handle incoming SMS messages to our agents in the same queue as the phone calls we implemented in part one. If you missed part part […]
This is a beginner’s guide to implementing an omnichannel call center directly into your Salesforce CRM using Salesforce Open CTI, Twilio TaskRouter and Twilio client. The source code for the solution is available here. The tutorial is aimed at developers looking to build a call center within Salesforce or just looking to learn more about TaskRouter. If […]
There was a recent article published in the Wall Street Journal blog about Twilio and their impending IPO. In reading through the comments on hacker news I saw the CEO of Twilio Jeff Lawson comment that’s it’s all about the API and not the IPO. While this may be have just been a pun I […]
ThinkVoice is leading the development of next generation contact center solutions, built in the cloud and powered by data. We are eliminating the waste and cost of traditional contact center technology and the redundancy of siloed virtual solutions by building solutions within your existing CRM, Marketing, and Support platforms. Our CallTester tool can eliminate days or even weeks from contact center testing efforts and our Profesional Services can build your contact center applications at a fraction of the time and cost of other providers. Powered by Twilio, ThinkVoice solutions can scale to the needs of any size organization.