Our Services

We are leading the development of next generation contact centers.

CallTester CallTester

Test Faster.
Iterate More.
Improve your contact center.
Start Testing

IVR Design & Development IVR Design & Development

We will work with you to build an innovative customer experience using our proven design process.
Start Building

Enterprise SMS Enterprise SMS

We will deliver your transactional SMS messages with zero integration and zero pain.
Start Sending.

From the Blog

Disaster Recovery using Twilio and Twimlets

  #fail happens.  We just recently had our DNS provider, dnsimple, get hit with a massive denial of service attack bringing us down along with a slew of other sites.  We run our apps on a fantastic PaaS, Heroku, that allows us to have affordable redundancy but when this attack hit dnsimple it took down the […]

Handling Peak Call Times for a Small Company Using SMS

Some businesses can operate in a feast or famine mode where demand is flat for a long period of time then some event occurs and the business sees a huge spike in demand. I recently had the misfortunate of experiencing this first hand and now know the basement waterproofing business is just one of these […]

Internet Trends 2014 – Mobile Messaging is Exploding

Mary Meeker presented her Internet Trends for 2014 last week. Each year her report is a fantastic synopsis of what is happening on the Internet and this year was no exception. There are a few great stories in this report like how software is continuing to allow us to reimagine everyday life. What grabbed my […]

The IVR System and CTI Integration Partner

ThinkVoice is leading the development of next generation contact center solutions, built in the cloud and powered by data.  We are eliminating the waste and cost of traditional contact center technology and the redundancy of siloed virtual solutions by building solutions within your existing CRM, Marketing, and Support platforms.  Our CallTester tool can eliminate days or even weeks from contact center testing efforts and our Profesional Services can build IVR/CTI applications at a fraction of the time and cost of other providers. Powered by Twilio, ThinkVoice solutions can scale to the needs of any size organization.

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