SMS for your contact center
Give your customers the communication channel they prefer
Find Out How
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Improve your contact center.
We will work with you to build an innovative customer experience using our proven design process.
We will deliver your transactional SMS messages with easy integration and zero pain.
This is a beginner’s guide to implementing an omnichannel call center directly into your Salesforce CRM using Salesforce Open CTI, Twilio TaskRouter and Twilio client. The source code for the solution is available here. The tutorial is aimed at developers looking to build a call center within Salesforce or just looking to learn more about TaskRouter. If […]
There was a recent article published in the Wall Street Journal blog about Twilio and their impending IPO. In reading through the comments on hacker news I saw the CEO of Twilio Jeff Lawson comment that’s it’s all about the API and not the IPO. While this may be have just been a pun I […]
We recently had a request to setup Twilio SMS forwarding for someone using Twimlets. Not long ago we shared how we use Twimlets for forwarding calls in a disaster recovery situation and it turns out some folks do a lot with just Twimlets. Chained together you can create some really powerful call flows with Twimlets but we recently […]
ThinkVoice is leading the development of next generation contact center solutions, built in the cloud and powered by data. We are eliminating the waste and cost of traditional contact center technology and the redundancy of siloed virtual solutions by building solutions within your existing CRM, Marketing, and Support platforms. Our CallTester tool can eliminate days or even weeks from contact center testing efforts and our Profesional Services can build your contact center applications at a fraction of the time and cost of other providers. Powered by Twilio, ThinkVoice solutions can scale to the needs of any size organization.